KATALON
AI Product Support Engineer
- Respond to customer inquiries, troubleshoot technical issues, and provide timely solutions
- Collaborate with cross-functional teams, including Product, Engineering, and Account Management, to improve the product and address customer needs
- Maintain and expand the knowledge base with FAQs and support articles for better customer self-service
- Work on enhancing product functionality by gathering feedback and suggesting improvements
- Contribute to a new AI project, exploring innovative solutions to improve support and automation
- Stay up to date with new features and technologies to provide the best support experience
- On-site/Remote
- Product Support
- AI
- Testing
- Research